Jobs

We started chumby as an experiment. We wanted to see if it was possible to create an incredibly useful and low-cost Net-connected device that permitted, even encouraged, technically-sophisticated users to hack it, and less technically-sophisticated users to personalize it — in as many ways as possible.

Now that we're no longer an experiment — we're backed by leading venture capital firms and partnering with top media companies — we're looking for smart, creative and committed people who will contribute to our growing team in San Diego. If you have experience in the areas below and want to be part of a exciting start-up company, we want to hear from you.

chumby industries offers competitive salary, benefits, 401k, vacation and the opportunity to work in a great team environment.


Send your resume to:

customer support representative/shipping clerk

chumby industries is looking for a Shipping Clerk/Customer Support Representative. You will start as a shipping clerk on a contract basis; after two months and pending a satisfactory review, you will be offered a full-time position as a customer support representative.

As a customer support representative, you will provide support to chumby customers and assist with logistical operational issues. The ideal candidate must have excellent verbal and written communication skills, along with the ability to identify customer needs and provide solutions. Additionally, the candidate must have strong systems skills and the ability to troubleshoot hardware, software and wireless LAN issues over chat, email and phone. The position requires flexibility, a strong interest in helping customers, and the ability to work in a team environment.

contract-basis shipping clerk

  • Ability to lift over 50 lbs
  • End to end physical fulfillment: picking, packing, shipping
  • Understanding of Windows XP, internet
  • Knowledge of FedEx Ship Manager software a plus
  • Data entry: creating shipping labels using FedEx and USPS software
  • Assisting in inventory control and general stockroom maintenance

full-time customer support representative

administrative

  • Process multiple chats, emails and some phone calls
  • Place orders using the CRE Loaded ERP system
  • Respond to customer calls, emails and chats regarding questions about service, existing orders, new orders, problems, complaints, etc.
  • Assist with identifying customer care trends
  • Assist in the management of product returns warehoused in chumby headquarters
  • Assist with supply chain tasks including pulling data from ERP system to facilitate forecasting
  • Assist in completing mailings as necessary (stamping, sealing, affixing labels)
  • Processing order replacements and answering/transferring phone calls to corporate office personnel when necessary
  • Provide consultation to customers as to the appropriate product for the specified occasion
    • and any other duties, which may be assigned from time to time

technical

  • Troubleshoot customer issues with chumby hardware, software and websites via chat, email, forum and phone support
  • Troubleshoot problems such as wireless LAN connectivity, software support, boot/update sequence, and hardware support
  • Assist in quality and stress testing for the QA department
  • Assist in writing and running test plans and flowcharts
  • Minimum one year experience in a technical support and/or customer support environment
  • Working knowledge of Windows XP
  • Working knowledge of MS Office Suite
  • Working knowledge of PC hardware and operating systems, including laptops and desktop models (Linux and SSH experience a plus)
  • Working knowledge of Local Area Network connectivity, including basic wireless network security and encryption settings
  • Excellent problem solving skills
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Ability to type over 40 wpm and multi-task